Privacy Policy

We are committed to protecting your personal information and privacy in accordance with applicable data protection laws. This Privacy Policy outlines how we collect, use, store, and protect your personal data, as well as your rights concerning that data. TrialX, our trusted technology partner, processes and stores data on behalf of Reflections.

Data Processing by TrialX

Reflections works with TrialX, a company dedicated to providing technology solutions for clinical trials and data management. TrialX collects and processes personal information on our behalf. TrialX is compliant with major data protection regulations such as SOC2, GDPR, and HIPAA. For more detailed information, you may review TrialX’s full privacy policy here.

Personal Data Collection

"Personal Data" refers to information that identifies or can be used to identify you, either directly (e.g., name, email) or indirectly (e.g., gender, health status). Personal Data collected by TrialX on behalf of Reflections may include, but is not limited to:

• Name
• Contact information (email, phone)
• Health-related information or conditions
• Date of birth

This data is collected through the Reflections website to connect you with research opportunities and other services you may request.

Purpose of Data Collection

Your personal data is collected to:

• Facilitate your participation in studies or research projects.
• Allow investigator sites or research teams to contact you based on your interest in specific studies.
• Improve our services and user experience through analytics and feedback.

You may withdraw your consent for data processing at any time by contacting us, but this may limit our ability to provide certain services.

Data Retention

Personal data will be retained only for the time necessary to fulfill the purposes outlined in this Privacy Policy. After this period, your data will either be anonymized or deleted unless it is required for legal or regulatory purposes.

Data Sharing and Transfers

Your personal data may be shared with:

• Investigator sites or research teams you express interest in.
• Authorized service providers or vendors working on our behalf, such as data storage or analysis providers.
• Legal authorities, if required by law.

In some cases, your personal data may be transferred to countries outside your region. We take steps to ensure that any international data transfers comply with relevant data protection laws through appropriate safeguards, such as Standard Contractual Clauses.

Cookie Policy

This website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files that are stored on your device when you visit our website. They help us understand how users interact with our site and improve its functionality.

Types of Cookies We Use:

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled.
• Performance Cookies: These cookies collect information about how visitors use the site, allowing us to improve website performance.
• Functional Cookies: These cookies allow the website to remember choices you make, such as language preferences, to enhance your experience.
• Analytics Cookies: We use third-party analytics tools (such as Google Analytics) to track and report on website usage.

Managing Cookies:

You can control how cookies are used by adjusting your browser settings to refuse cookies or alert you when cookies are being set. However, please note that disabling cookies may impact the functionality of certain parts of our website.

Security Measures

TrialX implements industry-standard security measures to protect your personal data from unauthorized access, loss, or misuse. These measures include encryption, access controls, and regular audits. More details about the security practices can be found in the TrialX Privacy Policy.

Your Rights

You have the following rights regarding your personal data:

• Access: Request access to your personal data.
• Rectification: Request corrections to any inaccurate or incomplete data.
• Deletion: Request the deletion of your personal data in certain situations.
• Withdrawal of Consent: Withdraw consent to data processing without affecting the legality of prior processing.
• Data Portability: Request that your personal data be provided to you or another data controller in a commonly used, machine-readable format.

To submit a request for data deletion, please email us at mydata@trialx.com. We will process your request in accordance with applicable legal requirements.

Contact Information

If you have any questions about this Privacy Policy, the use of cookies, or how your data is handled, you can contact us at mydata@trialx.com.